Privacy Policy | ReelTools

Scope

This Privacy Policy applies to ReelTools at https://reeltools.app and to information collected through our online services. It does not apply to offline collection or third-party services not controlled by ReelTools.

Information we collect

Data you provide: URLs, uploaded files for processing, and messages sent to support.
Technical data: IP address, browser type, device data, timestamps, and referrer details.
Usage data: pages visited, tool interactions, and error/performance signals.

Why we collect this data

To provide and operate ReelTools features.
To process requests, including media conversion workflows.
To improve reliability, speed, and user experience.
To detect misuse, fraud, and security incidents.
To answer support questions and service-related communication.

File processing and retention

Files submitted to our tools are processed temporarily to complete the requested action. We do not keep uploaded media longer than needed for processing and short-term operational stability.

We may retain limited logs for security, abuse prevention, and system diagnostics for a restricted period.

Cookies

We use cookies and similar technologies for essential functionality (such as preferences), traffic insights, and service improvements. Depending on your region, we may ask for consent before enabling non-essential cookies for advertising.

Visitors from EEA countries, the United Kingdom, and Switzerland are shown a consent choice for advertising cookies. If consent is not granted, advertising scripts are not loaded.

Advertising and AdSense

We use Google AdSense Auto ads to display advertising on ReelTools. AdSense may use cookies or similar technologies to serve and measure ads. Where required by law, we request your consent before enabling those technologies.

Third-party services

We may use third-party infrastructure or analytics providers to run ReelTools, including advertising services such as Google AdSense. Those providers may process technical data as needed to provide their services. Their own privacy policies apply to their processing.

Your privacy rights

Depending on your location, you may have rights including access, correction, deletion, restriction, objection, and data portability. You may also have rights under laws such as GDPR and CCPA.

To submit a request, contact us at support@luna-ai-lab.com. We will respond within the period required by applicable law.

Children's privacy

ReelTools is not intended for children under 13, and we do not knowingly collect personal data from children under 13. If you believe this has happened, please contact us and we will take appropriate action.

Policy updates

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date on this page. Continued use of ReelTools after updates means you accept the revised policy.

Contact

For privacy questions or requests, email support@luna-ai-lab.com.